Who does this Policy apply to?
Our commitment to you
Prime Group believes you have the right to keep your personal information private, and to make sure that we protect and maintain the privacy, accuracy and security of your personal and financial information. We have set up systems and procedures to ensure that we protect these rights.
What are your rights?
You have the right to know:
- Why we are collecting your personal information
- What information we hold about you
- How we use that information
- Who we share the information with
You also have the right to:
- See this information
- Correct this information if it is wrong
Why, what and how will we collect information?
- We need to collect personal information from you to comply with our legal obligations to provide you with informed and appropriate financial advice.
- Without collecting personal information, we are unable to prepare financial plans, make risk analyses, give you financial advice or sell you any financial products or insurance.
- We will only collect information relevant to our business relationship with you. The information we collect will include contact details, personal details, financial information and other information that we require to be able to provide you our services.
- We will not collect any sensitive information, such as information relating to your health, unless this is necessary to provide you with a specific product or service (e.g. life insurance policies) and you have consented to that collection.
- How we collect your information will depend upon how you interact with us. We may collect your personal information directly from you or if you have authorised us to do so, other sources such as your service providers (superannuation, insurance, investments, etc.) or from your other advisers (accountant, lawyer, doctor, etc.). We may collect this information in person or via telephone, mail, fax, email or internet contact.
- When you speak to us about your personal financial affairs, we will minimise the opportunity for other people to overhear our discussion.
How will we use your information?
We will limit the use of your personal information to:
- Recommending to you, or providing you with the financial products and services that you may need.
- Carrying out planning, product development, research and analysis.
- Fulfilling our legal requirements (for example, comply with legislative requirements such as the AML‐CTF Act, disclosure to regulators, or other legal authorities).
We may use your information to offer you products and services that we believe meet your needs. However, you can notify us at any time if you do not wish to receive these offers by calling us on (03) 9827 6999 or by writing to us at Level 17, Como Office Tower, 644 Chapel Street, South Yarra, Victoria 3141 or by telling any of our authorised representatives. We will act promptly on any such request.
Who will use your information?
- We will not share, sell or trade your personal information to any company or person who is not a member of the Prime Group.
- We do allow your information to be provided to other select organisations that perform certain functions or operations for us with your consent. These may include banks, trustee companies and life insurance companies.
- We bind these companies to the same standard of care as we do ourselves so that they cannot provide this information to anyone else. We enforce this requirement through contractual agreements.
- We share your personal information with companies within the Prime Group.
Will your information be secure?
- We will use modern techniques and processes which meet current industry standards to ensure that your personal information is kept secure and confidential.
- Only employees of the Prime Group and those who perform services on our behalf, and are authorised to handle your information, will have access to your personal information.
- We will not retain any of your information for any longer than it is required by us, except to fulfill our legal obligations. As a guide, the law generally requires us to retain information for seven years; however we may retain some information for shorter or longer periods than this, depending upon any specific legal requirements and the needs of our business.
- Prime may need to disclose your information to organisations located overseas. These organisations are service providers which perform a range of technology and operational service functions on Prime’s behalf. At present, these entities are located in USA, France, Japan, China, Sri Lanka and India. When we disclose your information overseas, we are required to take measures to ensure your information is treated in accordance with the standards that apply in Australia.
- We will, with your help, keep your personal information accurate, complete and up to date.
Will you have access to your information?
You can access most of the personal information we hold about you and request corrections.
- This right is subject to some exceptions, for example, you may not obtain access to information relating to existing or anticipated legal proceedings.
- You can request access to your information by calling us on (03) 9827 6999 or by writing to us at Level 17, Como Office Tower, 644 Chapel Street, South Yarra, Victoria 3141. This service is free unless the information you request requires significant research or preparation time. Before we act upon requests of this nature, we will tell you how much this service will cost.
How can you correct or update your information?
If any of your personal information that we are holding is incorrect, you can update the information by calling us or writing to us at the address above.
How can I resolve any privacy issues?
Prime is bound by the Australian Privacy Principles for the handling of personal information. Our policies, processes and systems have been developed to ensure we comply with all our obligations under the Privacy Act.
If you have a privacy concern, please contact us by calling us on (03) 9827 6999 or by writing to us at Level 17, Como Office Tower, 644 Chapel Street, South Yarra, Victoria 3141.
If you are still not satisfied with our response, you may contact the Office of the Australian Information Commissioner either by phone at 1300 363 992, by post at GPO Box 5218, Sydney, NSW 1042 or by email at firstname.lastname@example.org Further information can be obtained at www.oaic.gov.au
You may also contact the Financial Ombudsman Service (FOS) who are an independent complaints body, by calling them on 1300 780 808 or by post at GPO Box 3, Melbourne VIC 3001.
Before you contact FOS, we recommend that you first try to resolve your concern with us